What to Expect When You Call a Locksmith
It is important to know what to expect when you call a locksmith so that you know that you are receiving the highest quality of service. The process is comprised of 6 simple steps that take you from what the company is doing to what the company should do. The process comes down to:
- Locksmith Request
1. Locksmith Request
You know your problem and you know you need to call 24 HR Lockouts. The next step is to call us and request assistance. During the call, you will be asked to provide your location, the nature of the service, what type of locksmith you require (auto, home, or business), and your contact information.
2. Dispatch a Technician
24 HR Lockouts will dispatch a trained technician directly to your location. During the dispatching process that technician will also be given the pertinent information.
Once the technician is dispatched, that technician will call you. During the call, they will inform you of their estimated time of arrival. This keeps you up to date on how the process is advancing. It is also during this time that the locksmith might gather any additional information about the situation based on the information that they have received.
The technician will arrive and greet you in a professional manner. Once the technician arrives they will assess the situation and determine what steps will need to be taken. You will be informed of what services are required, and a price will be determined. Once the price is determined the customer will sign a receipt agreeing to the service and cost.
The technical process starts at this time. The amount of time that it will take to finish the job will depend on the service and situation. The reason for such a wide time range is that each case is dependent on the lock, what service is required, and the scope of the task. During the locksmithing process, the technician will not harm any part of the vehicle or building, with the exception of a destructive entry. Destructive entry is only used when there is no other way of gaining entrance to the car or home and is viewed as a last resort. Even with destructive entry, only the what needs to be removed will be damaged. 24 HR Lockouts will never perform this type of service without your full consent and with no other option available.
Finally, the job is done and you are happy with the service that you have received. It is at this time that the locksmith will collect the payment for the job. The bill can be paid in cash or credit depending entirely on the customer’s preference. After the business is completed the locksmith then collects their equipment and departs to help the next person in need.