What to Expect When You Call a Locksmith
- by: 24Hr Lockouts
- in customer experience, locksmith service
It is important to know what to expect when you call a locksmith, so you know that you are receiving the highest quality of service. The process is comprised of 6 simple steps that take you from what the company is doing to what the company should do. The process involves these steps:
- Locksmith Request
1. Locksmith Request.
You know your problem and you know which locksmith you want to hire. The next step is to call your desired locksmith and request assistance. During the call, you will be asked to provide your location, the nature of the service, what type of locksmith you require (auto, home, or business), and your contact information.
The company will send a qualified, licensed technician to your location. During the dispatching process, that technician will also be given the pertinent information.
Once dispatched, that technician will call you. During the call, they will inform you of their estimated time of arrival. This keeps you up-to-date on how the process. It is also during this time that the locksmith might gather any additional information about the situation based on the information that they have received.
The locksmith will arrive, assess the situation, and determine what steps will need to be taken. You will be informed of what services are required, and a price will be determined. Once the price is determined, you will sign a receipt agreeing to the service and cost.
The technical process commences. The amount of time that it will take to finish the job will depend on the service and situation. The reason for such a wide time range is that each case is dependent on the lock, what service is required, and the scope of the task.
Finally, the job is done, and you are happy with the service that you have received. Then the locksmith will collect payment for the job. The bill can be paid in cash or credit depending entirely on the customer’s preference. After the business is completed the locksmith then collects their equipment and departs to help the next person in need.
Details during the locksmithing process will vary depending on what service or services you require, but your property should never be unjustly harmed. The price should always be agreed upon before any work is done, and the processes should always be conducted in a professional manner. You should never feel that the technician has cut corners.