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Lockout Tips

What to Expect When You Call an Emergency Locksmith

It’s important to know what to expect when an emergency happens and you call a locksmith. The process consists of 6 steps. Knowing what to expect means you can hold your emergency locksmith to a high standard of quality. You can be confident when you talk to the dispatcher and to the locksmith when you know these 6 steps.

  • Locksmith Request
  • Dispatch
  • Update
  • Assessment
  • Locksmithing
  • Payment

1. Locksmith Request

Your first step is to call your desired locksmith and request assistance. The call will be received by the central hub that acts as the dispatch for the company. During the call, you will be asked to provide your location, the nature of the service, what type of locksmith you require (auto, home, or business), and your contact information.

2. Dispatch

The dispatch will contact the manager for the area you are in. The manager will be given the information you provided to the home office. Based on that, the manager will choose a technician and dispatch them to your location. During the dispatching process, that technician will also be given the pertinent information.

3. Update

The technician will call you. They will inform you of their estimated time of arrival. This keeps you up to date on how the process is advancing. It is also during this call that the locksmith might gather any additional information about the situation based on the information that they have received.

4. Assessment

The technician will arrive in a professional manner and assess the situation. They will determine what steps will need to be taken. You will be informed of what services are required, and a price will be determined. Once the price is determined, you will sign the estimate agreeing to the service and cost.

5. Locksmithing

The technical process is started at this time. The amount of time that it will take to finish the job will depend on the service and situation. The reason for such a wide time range is that each case is dependent on the lock, what service is required, and the scope of the task. During the locksmithing process, the technician will not harm any part of the vehicle or building, with the exception of destructive entry. Destructive entry is only used when there is no other way of gaining entrance to the car or home and is viewed as a last resort. You will be fully informed by the technician if a destructive entry is necessary.

6. Payment

Finally, the job is done and you are happy with the service that you have received. It is at this time that the locksmith will collect the payment for the job. After the business is completed the locksmith then collects their equipment and departs to help the next person in need.

Final Thoughts

You want to be assured that your locksmith is professional, courteous, and thorough. Your first call should be to 24 HR Lockouts. We are quick, efficient, cost-effective, and reliable. Let us help you during an emergency lockout.

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